General

5 Dec 2017

Canada – A Nation Built by (Extra) Ordinary People

In a previous post, I spoke about my involvement with Canada 150 and also the Canada C3 signature project. The latter is an epic journey divided into 15 “Legs”, on a former Canadian Coast Guard Ice Breaker vessel (the MV Polar Prince, ca 1958) refitted to sail from coast to coast to coast for 150 days, and provide an ideal platform for connections and conversations. As a participant, I can only say I was profoundly changed, inspired, enlightened and mobilized by my time.

At our 150th birthday in 2017, Canada is at a crossroads as it strives to outgrow its colonial past, to find its rôle and place in a new world order and to respond to the recent Truth and Reconciliation Commission Report on the mis-treatment of our Indigenous Peoples in Residential Schools.

Compared to the celebration of our history that was the focus of Canada’s Centennial in 1967, Canada C3 responded directly to such challenges and sought to contribute to a new sense of nation building in our country. The ambitious goal was to engage over 20 million Canadians and contribute to a Legacy for our nation as it looks forward to our bicentennial in 2067 and beyond.

Accordingly, the key themes for Canada C3 were crafted to help in this nation building:

Reconciliation with our Indigenous People, namely First Nations, Métis and Inuit.
Environment: and in particular the challenges of climate change as well as specific challenges facing our coastline and northern regions. A little known fact is that Canada has the longest coastline of any country in the world. Issues include species loss, micro plastics in our oceans, effects of higher sea levels and much more. See my post here: “Environmental Awakening Fusing of Science, The Arts and Sea Ice”
Diversity and Inclusion: Canada’s cultural mosaic includes people from all over the world which is a reflection of Canada’s admirable openness and welcoming nature. Although we have always been a country of newcomers. our society still has a way to go to be completely inclusive to: visible minorities, women, LGBT and those with disabilities.
Youth Engagement: As a baby boomer who was a teenager in 1967, I feel that my generation has proactively shaped the Canada we know today. Our generation has achieved much that is good but there are many areas to address. This is always a work in progress. Similarly, today’s youth must lead our quest for the Canada of 2067 and Canada C3 provided a great vehicle from them to learn,
share, contribute and ultimately act to help us build a future civil society that is just and open.

I was honoured and privileged to be a Participant on Leg 7 of Canada C3, from Iqaluit to Qikiqtarjuaq on the east coast of Baffin Island in our newest Territory. Note that I will write posts on most, if not all, of the above four themes through my eyes always amplified by and learning from the amazing people onboard and in the local communities. As I’ve learned, in any human endeavour, it is extraordinary people who shape Canada, and ignite me with a huge optimism about our future. The expedition organizers did an wonderful job in curating a massively diverse group of exceptional people, some of whom might too modestly consider themselves ordinary. In this post, and the following ones, I will try to share my thoughts as shaped by these extraordinary Canadians. I have also learned that, simply by convening conversations, powerful and transformative change can be unleassed.

To illustrate this, the ship had about 60 people onboard at any one time, as follows:

14 crew – from the amazing Captain Stephan Guy who also made the best bread I’ve had in a long time, and a group of hard working marine experts who worked hard 24/7 to ensure we progressed safely and on time,
20 staff – The staff was led by the world’s most innovative outdoor educator, Geoff Green, CM, expedition leader. The staff complement included onboard scientists conducting 25 experiments along the coast of Canada, Zodiac drivers and interpreters; bear guard[ians]; hospitality and cooking; onboard physician; and a Hollywood grade “comms” team of six (2 nationally leading photographers, a videographer, a drone operator and two prolific video and content editors who seemed to work around the clock), and
24 participants, for each of the 15 Legs or 360 for the entire expedition, selected in myriad ways, from invitation, partnership and application, including:
- journalists from across Canada
- a chef – each leg had one chef, part of Food Day Canada that celebrates food and food sustainability across Canada from coast to coast to coast
- a visual artist, one per leg, chosen by a Canada Council adjudicated jury
- a writer – ours was an Order of Canada poet who is a national treasure
- a musician
- educators – who could take the conversations back to our schools
- indigenous people – Leg 7 had 2 Inuit leaders and a youth ambassador from our First Nations
- youth ambassadors – we had 3 young people, already showing tremendous leadership and passion. I believe that, at their young age, this journey will be most transformational for them,
- partners, including from Canada Council, Apathy is Boring, etc
- business people,
- and many, many more.

Through my posts, pictures, and videos, you will meet some of the above people, but my focus for this post will be in the communities we visited on our journey. Since it was impossible for each and every Canadian to participate, I hope these posts can help people share and savour even a small portion of what I experienced.

While the backdrop of our journey, the east coast of Baffin Island, represents some of the most spectacular scenery on our planet, it only provided the context for our discussions and learning. Make no mistake, for those who are connoisseurs of art from the Arctic, the sense of lighting and colours seems alien to our more southern eyes, yet addictively beautiful. Compare the colours and textures of the iconic Inuit Artist Jessie Ooonark, Group of Seven member Lawren Harris, and a Brit bewitched by the north Ted Harrison to the real thing:

In posts that will follow, I will focus more on the people onboardCanada C3. For this post, I thought I’d talk about people encounters in the two main communities we visited, first Iqaluit, and our terminus in Qikiqtarjuaq.

Our first activity as a group was lunch and a hike in Sylvia Grinnel Territorial Park, which introduced us to the unique foliage north of the tree line. The park also contains archaeological sites of the ancient Dorset and Thule peoples. While there, we met a very engaging young Inuk named Jenna, shown here hamming it up for the camera. She was with her family fishing near Sylvia Grinnel Falls.

I was chatting with fellow participant, Lorna Crozier, when Jenna approached us and offered to sing a song

I soon learned that this friendly engagement, even with strangers, is a common part of Inuit culture. When, expecting to learn about some local singer celebrity, I asked her what her favourite singer was, perhaps I shouldn’t have been surprised that she answered “Katie Perry”.

Later our group toured the Nunatta Sunakkutaangit Museum, in the former Hudson’s Bay Company store, travelling there by our trusty yellow school bus.

There I saw a man whole seemed interested in our group, so I stopped and chatted with him. The video below explains why the talented artist was in Iqaluit. Jenna, riding her bike, was in the background of this interview, but got removed in editing. Charlie “C5” Johnston was definitely worth interviewing and, was it synchronicity for a person who brands himself “C5” to meet and interact with the “C3” group?

Later in Iqaluit, we got to meet many local people, including the scientists at Nunavut Research Institute, local artists, and kayak building at the local high school.

Days later, at the end of Leg 7 in Qikiqtarjuaq, most of our group climbed the hill overlooking the hamlet and the Canada C3 vessel, and we had a number of amazing encounters.

Initially I was surprised that the girl, shown above with her sister, had such a pro camera. Later, I learned that a journal and fellow participant Caroline G Murphy, had sportingly lent her camera. For more background on this budding young photographer, read Caroline’s article in Le Journal de Montréal J’ai Prêté ma Caméra a une Jeune Inuite de 9 Ans …

And, for those unable to read in French, our discussions on Diversity and Inclusion did encompass the original “Two Solitudes” in Canada, namely French and English. While Google can do a great job translating the article, the photos with the eye of a precocious 9 year old totally transcend traditional cultural divides.

Our final community encounter during Leg 7 was at a ceremony in Qikiqtarjuaq where we gave hockey sticks to the local children, who seem to have a passion for hockey that transcends even southern Canada’s hockey crazy intensity. Leading the presentation was Jim Kyte, fellow participant and the first legally deaf NHL hockey player. Jim is an inspirational leader I was happy to get to know who has overcome challenges that most would shy away from. Today he serves as Dean of the School of Hospitality and Tourism at Algonquin College in Ottawa.

Jim was joined by last minute participant, David Lawson, an Inuk leader who just resigned after 15 years serving his community in the RCMP. I am sure we will hear much more from David who just started a law degree in order to better advocate for his people. For example, he is Board President of Embrace Life Council, an Iqaluit-based suicide prevention organization. In a separate post, I will write more about my journey of learning about the Inuit people and their journey to become a vital part of the fabric of our Canadian nation.

Canada C3 made for some wonderful encounters and conversations. I can only wish that every Canadian was able to share my experiences with the wonderful diversity that is Canada. Even I took a long time to process this life changing experience. In the end, I had my understanding of my own country transformed both by the special world that is Canada’s Arctic regions, but even more so by people who now have a life long bond that will lead to action. These conversations were far from superficial and already, many of us are taking action. As we enter 2018, you will start to learn more about the Canada C3 Legacy Programs which will keep the torch of this remarkable nation building alive and further spreading that light in the form of action and education.

29 Jun 2017

Canada at 150 – What is Your Gift to Canada and the World?

As we approach Canada Day of our 150th year of Confederation, I am compelled to share my personal reflections on where our country is headed, how the lessons of history (positive or negative) are shaping our future journey and the contribution we, as Canadians, can make to our world. Beyond celebration, our nation urgently needs our care and attention. As a result, I am sharing my own journey in the form of a call to action.

Over four years ago, I received a call join a group helping to build programs to shape our Canadian sense as a “Smart and Caring Nation”, inspired by His Excellency Governor General David Johnston. My love of our country has been inexorably shaped and enhanced through extended periods of living and working abroad. The opportunity to serve Canada and to collaborate with an unbelievably talented group of leaders, made it a no-brainer for me to accept this call. Since then, in many varied groupings, conversations about Canada and nation-building were convened at Banff Centre for Arts and Creativity, the Deloitte Greenhouse, Wasan Island and more. Although not apparent from the core group shown below, a diverse and impactful group of individual leaders, first nations, national and local institutions, and many change makers from the charitable and NGO sector coalesced to help shape and expand this initiative. I am eternally thankful for the leadership of David Johnston and Community Foundations of Canada, for their leadership in starting these conversations. My investment of time and money has been returned many times over in my own knowledge and engagement.

Those early conversations helped to architect and propel grassroots activities around Canada 150 at a time when our federal government hadn’t yet climbed onboard the “150 bandwagon”. Although our path was initially unclear, and the group moving in several directions, eventually it became clear that the combination of passionate people inspired by a visionary challenge to create a “Smart and Caring Nation” unleashed many amazing initiatives. Some of the key Canada 150 themes started to emerge:

Youth Engagement – Millennials (and now, Generation Z) are the best educated generation of Canadians who are passionate and “issues”-driven, yet often fail to engage with the formal political process. Canada 150 is a great way to harness that energy and enthusiasm to shape our governance for the next generation.
Reconciliation with our Indigenous People – Canada has a sad record in our treatment of Indigenous People whose territory European settlers colonized and, without whom, our modern country would not have been built. The December 2015 Truth and Reconciliation Commission Report chaired by Chief Justice Murray Sinclair, painted a shocking portrait of the misguided and brutal “Indian Residential School System” previously almost unknown to most Canadians, even many in the First Nations community. Although Canada’s 150th birthday strikes a dissonant chord for many Indigenous people, it remains a unique opportunity to learn from past mistakes and to start building a better future together. In spite of the challenges raised by celebrating years of neglect and mis-treatment, I can only hope that we can find a way forward to a brighter future for all (Indigenous and non-indigenous) people in Canada.
Diversity and Inclusion has become of paramount importance in our increasingly diverse country. Ensuring that everyone “belongs” and can contribute to our common future, is a key priority. Furthermore, we must arrest our growing Inequality before it unleashes the destructive and divisive social forces we see in other countries.
Environmental Challenges – for many, particularly the youth, Climate Change and other environmental challenges caused by the impact of humanity on a finite planet, have gone from theoretical to becoming an “existential” crisis threatening our future wellbeing. I continue to work with others to explore ways to address what seems to be an intractable problem, not just at a government policy level but even more importantly at the grassroots level to engage ordinary Canadians.

Once these high level priorities were identified, many participants contributed to shaping thinking, leading to great initiatives such as the Alliance 150 to increase collaboration and partnership among organizations. And, as Federal and Provincial governments got onboard, these earlier efforts were foundational, setting the agenda for much of the current governmental and NGO work for Canada’s 150th. As we closed in on 2017, I channelled my focus to advising a number of national Canada 150 Signature Initiatives, such as Canada C3 and Canada 150 in our local communities, that directly descends from those early conversations.

As an Ambassador for the Canada C3 expedition, I am excited to see this project’s ambitions surpassed on all its major themes of Reconciliation, Youth Engagement, Inclusion & Diversity and Environmental Stewardship. Watch this nation building exercise grow during the Expedition as it reaches the majority of Canadians. I will use my time on Leg 7 of Canada C3, later this summer, to learn, engage and reflect collaboratively regarding our major Canadian challenges and opportunities.

What started with a request for me to make a gift of time and money, ended up as truly a life-changing gift back to me, and all those involved.

My biggest take away from this process, is that it is important for Canadians, individually and collectively, to work on nation building. Unsurprisingly, David Johnston said it best in a letter “What Will Your Gift Be?”, from his recent book The Idea of Canada – Letters to a Nation. Note that the proceeds from this wise work are directed to building the Rideau Hall Foundation which is another legacy of our current Governor General. In that letter:

“Each Canadian has the power within him or her to give something special to our country and help build that country we dream of. Big or small, complex or simple — it doesn’t matter what Canadians give. The gift each Canadian chooses is as unique as the person who shares that fit. .. young people in our country have a special responsibility to lead our country’s celebration of the 150th anniversary of Confederation.”

People around the world look to Canada as a bastion of democracy, decency and safety, buttressed by our reputation for being obsessively obsequious and our pioneering of international peacekeeping. As times change, our national role and aspirations also need to change. Just as we are no longer the extension to Victorian Great Britain of a 100 years ago, our post World War II Cold War era identity also needs to be re-imagined. What will Canada look like for our bicentennial in 2067? 2017 represents a unique and timely opportunity for us to all participate in shaping our common future.

Canada seems to be such a safe and peaceful country. Yet, present and historical events show that the veneer of civil society that we all hold dear and take for granted, can be fragile indeed. I am still struck by a story told by that master story teller, David Johnston. He reflected on The Ukrainian Pioneer, a 6 panel masterpiece by Canadian artist William Kurelek. Reflecting a life journey familiar to so many Canadians, the work chronicles a Ukrainian villager fleeing Josef Stalin’s genocidal famine of 1932-1933 (Holomodor) [See No. 1] who comes to forge a new life amid the relative tranquility and plenty of the Canadian prairies. However, barely visible in the background of the last idyllic panel The Ukrainian Pioneer, No. 6 (1976) is a mushroom cloud. Kurelek wanted to remind us that the veneer of civil society is thin and needs constant care and protection.

In 2017, many forces threaten the comfortable status quo that we expect from Canadian society. Those who are privileged to lead, indeed everyone, must take these forces seriously. Mass alienation and discontent with our current civil order represents a real cry for change. However, many times those grasping for change latch onto leaders whose seductive rhetoric proves ultimately destructive of the enviable civil society we have built over 150 years here in Canada.

A country is, indeed, the product of the collective hopes, dreams and ideals of its citizens. As John F Kennedy famously said,

“Ask not what your country can do for you. Ask what you can do for your country.

Yet, sometimes our daily news feeds chronicle the disturbing forces that appear to denigrate all that Canadians hold dear, such as:

a new move to put “drawbridges up”, instead of embracing the global world order,
a pervasive failure to question “fake news”, “alternate facts” and dismissal of reasoned analysis rather than encouragement of intelligent debate and problem solving, and
a shift in political discourse from a “narrative of hope”, to one that lacks civility, grace or higher purpose.

The more I travel and engage with global thought leaders, I learn that Canada is becoming the last bastion of a better way in the world. As a result, I believe those key Canada 150 themes of Reconciliation; Inclusion; Youth Engagement and Environmental Stewardship have escalated in importance from nice to have to social imperatives.

For individual Canadians, using 2017 as a springboard towards a “Smart and Caring” Nation in 2067, there are innumerable ways to make a difference with some combination of the trinity of “wealth“, “wisdom” and “work” focused on civic, social and cultural needs:

Volunteering to give back through a cause is vitally important to you, whether in your neighbourhood, nationally or internationally. A great example is the CANADA150FOR150 Volunteer Challenge
Donating to a cause that will help move the needle. Consider your local community first and your local Community Foundation may be a great place to start for new ideas and approaches, or
If you identify an unmet need in our society, consider starting a new Social Enterprise

Besides being amongst the most fulfilling work you will do in your life, your civic engagement will continue to help shape and grow the wonderful social and cultural fabric of this wonderful country we call Canada.

I have been inspired to continually re-think my gift to Canada, and now see it more of a journey than a destination. Stay tuned …

What is your gift to Canada? Are you prepared to do your part?

10 Sep 2015

Middlebrook Prize on the Move

The Middlebrook Prize for Young Canadian Curators has named Adam Barbu as its third winner and is moving up to a whole new level. Founded in 2012 by John Kissick and me, with initial investments from Middlebrook Social Innovation Fund, to support and mobilize Canadian creative talent, the Prize aims to inspire positive social change through creativity and connectedness in a time of unprecedented economic, environmental, social, and cultural challenges.

In our 3rd year, some exciting changes are afoot as we see our vision for the Prize unfold.

First of all, the Prize has a new home in our partner gallery, the recently re-branded Art Gallery of Guelph. Led by Dawn Owen, the gallery provides a compelling new venue to host the Prize exhibition and to mentor the winner.

Secondly, the Prize now has a physical form and a visual identity as befits an increasingly important Canadian cultural icon. Designed by the immensely talented and award winning creative director, Chris Duchaine, our new visual identity reflects the knowledge integration inherent in modern curating interpreted with the most modern design principles. Paying homage to the “White Cube” abstraction of the idealized art gallery, it also references the forces that are breaking down that cube and moving curation firmly into the future, perhaps embracing new ideas like the Ultra Contemporary Art Movement.

Hear Chris discuss his design:

To accompany the design, Chris selected the recently designed LL Circular font by Laurenz Brunner from Lineto in Switzerland. The font manages to be “geometric without being cold” and timeless while modern.

And, finally, the Prize now has a permanent online home with a website at MiddlebrookPrize.ca to properly highlight the accomplishments of this growing group of young opinion leaders in the arts world. To acknowledge that growing influence, the winners comprise an expert centre, using the cloud-based service ExpertFile to highlight the developing oeuvre of our cadre of winners. To further encourage the growth of this network of leaders, Katherine Dennis, the 2013 Middlebrook Prize winner, was a member of the selection jury for the 2015 Prize. We extend a special thanks to Kendra Martin for managing the design and implementation of our web presence.

In keeping with 6 words in the Prize name, (hence the “cube” in the visual design), we’ve chosen a playfully “cubic” hashtag of #MPfYCC. Stay tuned for more exciting developments, but do check out Adam’s exhibition opening on September 17th and the Middlebrook Prize Award Day on October 24th.

27 Aug 2015

Management and Succession Planning of Angel Portfolios

How Can Angels Better Structure Their Portfolios?

[Note: this blog post also appears on the NACO Canada guest blog by Randall Howard]

Angel portfolio management remains surprisingly primitive. Many Angels have built up substantial portfolios over time, yet few give much thought to ongoing management of these valuable assets. The many various spreadsheets, documents, share certificates, warrants, emails and other essential documents are often scattered far and wide. I understand first hand the challenges Angel investors face when managing their portfolios and I also understand that things need to change.

At the beginning of October, I will be moderating a panel at the 2015 National Angel Summit, regarding best practices in portfolio structuring management and succession planning in order to build awareness, and activate change, around this issue. The panel will include two “Super Angels” and a Family Office Professional who will provide first hand perspectives on approaches to filling the portfolio management gap.

The fundamental question we will be addressing is, “how can Angels structure their portfolios better?” We will also be diving into the importance of succession planning for Angel investors.

It may sound morbid, but how many Angel investors have planned or even thought about the huge challenges they would leave their loved ones and executors when they die? Angel investors need to have a well-executed plan in place for their portfolio companies. Like inside companies, succession planning is all about planning for the inevitable to lessen the burden for those who follow.

With this panel, my hope is to shine a light on these less mainstream topics, through awareness and conversation. Throughout the 55-minute session, Summit attendees will learn tangible strategies and tips for proper portfolio management and succession planning. The panel will also ensure that as many audience questions are answered as possible.

It should be noted that the Summit is the signature event of the Canadian Angel investment community, and this three-day conference is an excellent chance to network with startup CEO’s, attend panels and workshops, sharpen your skills, learn from industry leaders and more.

30 May 2015

Snapshot of the ACA Summit 2015

In mid-April, I attended the 10th annual ACA Summit hosted by Angel Capital Association in San Diego. With about 600 people in attendance from dozens of countries, it was an excellent chance to get tuned into the latest trends happening in angel world at large.

And since Angel Investing is now a global phenomenon, it is interesting to note that ACA Summit can have two faces. On one hand, it is a very international gathering of Angel investors and yet sometimes the content reflects the fact that ACA is primarily an association of US Angel investors, for example by showing trends without regard that Canadian angels are just across the border.

The international range of attendees was striking, with many delegations from various European countries; Latin American countries like Mexico, Chile and Barbados; India; a particular concentration from Australia and New Zealand and of course Canada. Regarding this antipodean concentration, one attendee found it odd that there were more of participants from halfway around the world than from Canada.

I am a member of the program committee for Canada’s own 2015 NACO Summit which is being held October 6-8 in Niagara-on-the-Lake, Ontario, right on the US frontier. I see a huge opportunity to learn and connect with more US and global angels.

Each year, the Angel Resource Institute publishes statistical information and trends in US Angel investing and at ACA released their 2014 Halo Report.

I’ve chosen some personally curated highlights both of that report and the overall conference:

Overall US Angel investment was about US$25 billion in 2014, surpassing venture capital investments. This represents over 300,000 investors in over 70,000 deals. We continue to have less comprehensive data for Canada, but we still lag on a per capita basis, but the gap is narrowing.
Although Crowdfunding was a major topic of discussion, it is still less than 2% of the above $25 billion figure, definitely lagging places like the UK where it is already at 5%.
Median deal size grew over 10% to $2 million in 2014, when co-investment is included. Median pre-money valuation grew 20% to $3 million.
The largest region for deal dollars (17.2%) was the Great Lakes Region (from Wisconsin to Ohio), surprising to those who thought most deals happen in California. Further, almost 50% of all deals are in states on the Canadian border, clearly presenting cross-border syndication opportunities.
Perhaps because of high valuations in the tech “hot spots”, such as New York City and California, more syndication across greater distances was reported, which goes against the traditional notion of investors focusing within a one-hour drive. Again, while the studies of greater cross-country syndication didn’t extend into Canada, it is easy to extend this trend cross-border. A drive could be to focus on those sectors requiring specialized skills such as medical technologies and life sciences.
There were a lot of great sessions on emerging, and ongoing, issues, such as crowdfunding, the new SEC Regulation A+ (mandated by the JOBS Act to simplify raises up to $20 million even from non-accredited investors), an ever increasing push to build new and innovative Angel Funds and even post investment Board governance.
In that vein, I ran an open panel on “Best Practices to Build a Private Equity Portfolio – Tools and Strategies”. What was notable was how primitive such angel portfolio management really was. One participant suggested angels portfolio management was comparable to that of public company portfolios 100 years ago. As Angels learn that a passive approach with little portfolio management is sub-optimal, leading Superangels, the advanced Angel groups and the trend to angel funds are all pushing for more professional portfolio management. Although historically they have worked separately, the increased involvement of Family Offices in the world of angels is also starting to drive greater portfolio discipline. New software tools are emerging to help here as well, such as Seraf – Portfolio Management for Angel Investors which was built by angels unable to find a way to automate their portfolio management.

In summary, ACA Summit 2015 was a fabulous opportunity to meet, network and learn from some of the best global angels and understand about emerging models and best practices. Many side bar conversations, dinners and drinks in the garden were packed with wisdom from around the world.

In October, our own NACO Summit will be a great opportunity for Canadians to similarly share and learn and to connect with a more global perspective as our Angel ecosystem continues to grow from strength to strength.

Typical Modern Meeting - Face-to-face or virtual?

4 Jan 2015

The Downside of Meeting Requests

“Expectation is the mother of all frustration.” – Antonio Banderas

Meeting requests are an amazing invention. Pioneered, and standardized, almost 20 years ago by companies like Microsoft (as part of Outlook/Exchange), Novell (Groupwise) and Lotus (now part of IBM Lotus Notes) this innovation had great promise to automate an essential, yet completely routine, aspect of modern life.

The ascendency of meeting request usage, also rides several trends:

In the 1990s, I had an Executive Assistant who scheduled my time, acted as a “gatekeeper” and also worked on many projects. She was a master tactician who managed to keep 3 or more Type A executives productively multi-tasking. In many ways, sadly, such personal assistance is being subsumed by..
Increasing computational power means that automation of routine tasks, personalized to the needs of individuals is much more of a reality,
The mobile revolution has made meetings much more multi-modal and virtual, but also means that most executives must be productive even while being mobile nomads, and
Calendars have migrated from paper – I switched about 20 years ago – to desktop computers using Outlook and the like, and now to the ubiquitous smartphone and tablet devices. Such mobile devices are both convenient for calendars, but also frustratingly fiddly places to enter complex meeting details.

Thus, enter the humble Meeting Request which has swelled in popularity. I received my first such request from an Outlook/Exchange user around 2000 and they remained rare until perhaps the last 5-10 years. Now they seem to be everywhere.

In homage to my friend and colleague, Jim Estill, the quintessential time management guru, I ought to be cheering this time saving invention.

And, yet my enthusiasm is sorely tinged by a frustrating implementation resulting in suboptimal user experience …

Top 10 Meeting Request FAILs:

Trojan Horse: It has always seemed odd to me that a third party inviting me to a meeting could embed their own meeting information in my calendar, and yet I am unable to edit this “foreign” request that has invaded my calendar.
Split Personality: If Jennifer invites me, Randall, to a meeting, then why does my meeting title say “Meeting with Randall” instead of “Meeting with Jennifer”? Computers are designed to automate routine tasks so there is absolutely no excuse for this one.
No Annotation: I write comments in the notes fields of my calendar all the time. Why can’t I say, for example, “Joe is a bit dodgy” or “First met back in 2001”?
Duplication: Many times I receive a meeting request for a meeting that I have already carefully crafted an entry in my own calendar. Again, computers are supposed to be smart enough to figure these things out and merge them in an intelligent way.
Bad Versioning: Many times when meeting information is changed, such as time or venue, the update isn’t seamless. For example, it is common to have both the original and the updated version lingering in my calendar.
No Scheduling: Meeting requests are often used as trial balloons in trying to schedule busy people into meetings. The endless rounds of “Accept”, “Maybe” or “Decline” responses can end up being quite frustrating, especially for many person meetings. These, often fruitless, interchanges underscore the fact that meeting requests don’t automate routine scheduling. Instead, people have to resort to tools like Doodle to vote on alternatives, and then manually schedule the winning result.
Verbosity by having superfluous words in the limited real estate of the meeting subject line. E.g. pre-pending “Invitation:” or “Updated Invitation:” onto the front of a subject, effectively burying the important words. Many times they are put there to increase the impact and readability of the email subject line to ensure opening, but distract in the actual Calendar entry.
Invitations from Google Enterprise Apps or GMail tend to be the most arcane and ugly. Originally, I chalked this up to Google Calendar‘s relative immaturity compared to Outlook, but the brutally long notes and long subject lines continue to stand out as worst in class, almost to the point that I dread getting invited by Google users.
Lack of Anticipatory Computing: in an age where mobile devices know location, existing meetings and other personal habits, the trend to predictive intelligence could be incorporated into smarter meeting requests. For example, combining meeting requests with shared “Free/Busy” data could remove many manual scheduling steps.
No Personalization: Like my contact list, I put a fair bit of thought into crafting a calendar that is both useful now, but also provides a detailed audit trail of my business interactions. To do this, I use conventions, categories and other techniques that, sadly, cannot be injected into these un-editable meeting requests that instead reflect the third party initiator’s preferences.

Do let me know in comments if I missed any major points.

Given the power of networked computing to automate, why is there such a lack of excellence and progress in this particular area?

In fairness, I believe that part of the problem lies in the interplay between competition and the vagaries of formal industry standards. That said, this should be no excuse.

It is admirable that, unlike word processing formats, the various pioneers started to develop standards call iCalendar (and later vCalendar) around 1997 to standardize file formats (like .ical and .ics) and email server interactions. I do know the Microsoft attempted to extend the functionality with some very useful things around that time. But, for some reason, a great idea got off to a good start, but seems frozen at an almost Beta level of functionality.

To conclude, please read this post, not as a gripe, but instead as a call to action to developers to help take the humble meeting request to the next level of user experience. Any takers?

9 Nov 2014

Fall Of The Wall – 25 Years Later

A mere 25 years ago, the Fall of the Berlin Wall rent the “Iron Curtain” asunder, a re-ordering of western civilization possibly unparallelled since the fall of the Roman Empire.

25 years and 15 days ago, almost by happenstance, I drove the Berlin Corridor, travelled via Freidrichstraße Station behind the Berlin Wall and witnessed an exhausted and bankrupt regime about to collapse.

Today the world has joined Berlin in celebrating this momentous anniversary. This photo shows balloons lighting the old route of the Berlin Wall.

In 2014, we should be celebrating a distant historical memory. However, the sabre rattling by Vladimir Putin who illegally annexed Crimea, has (not so) covert troops actively de-stabilizing eastern Ukraine and causing existential jitters in the other former East Block countries, leads many commentators to be concerned that the Cold War didn’t end in 1989.

In 2009, for the 20th anniversary of these events, I published the following to describe my own experiences in the surreal world that 1989 Berlin represented:

Die Berliner Mauer – 20 Years After the End of History

Randall

1 Jan 2014

Ice Storms Highlight Canada’s Obsolete Infrastructure

As we enter 2014, well into the 21st Century, one lesson for me from the year just past was that Canada seems to be hobbled with 19th century infrastructure. Let me explain.

During 2013, my home in Ontario was subject to not one, but two, different ice storms – in April and December. Both brought down large chunks of trees and both caused multi-day electrical power outages. In decades, this is the first time I can recall losing power for more than 1 day. To have this occur twice, with a combined 8 days of power outage, in a single year is even more striking.

After the first ice storm in April, I recall discussing this with a European colleague who was surprised by the very notion of a power outage. From a European perspective, he suggested the last power outage, of any length, that he could recall was 30 years ago. This started me thinking about why the difference.

In Canada, we have always prided ourselves on being one of the world’s richest countries, with modern infrastructure. However, much of our infrastructure was built for a different time and need. Much of it is really a testament to truly inventive Victorian design. It was indeed wonderful but no longer makes sense in the 21st Century. So, why indeed do we still have most of our electrical power lines above-ground on poles, while the rest of the (rich) world generally buries them? Why do our railways still rely on switches that freeze in winter and need to be operated by workers with propane torches? Why is a city like Toronto paralyzed by a major rainstorm?

Our homes, utilities, drainage and much more was built for a world predating our current period of rapid climate change. Surprisingly there remain in this world Luddites, who bizarrely continue to deny the fact of climate change. While we still have much to learn, on-the-ground results are here for all to see.

I gained significant insight into these issues when as a Director of Gore Mutual Insurance Company, a leading property insurer, I attended an enlightening presentation by the poignantly named Institute for Catastrophic Loss Reduction (ICLR). This industry-funded organization is a world leader, collaborating globally in research and advocacy around the causes and solutions for large scale insurance losses, known in industry jargon as a Catastrophe or even a Cat.

ICLR gathers data and works with many academic researchers to increase both understanding and awareness of what causes insurance losses. The data shows that the last ten years have seen huge increases in the number of severity of large scale losses, particularly from damaging wind, water and ice events, which are all significantly driven by climate change.

For example, with increased wind events (typically tornadoes in this area of Ontario), a call for more homes to be built with windows structurally rated to withstand 200 mph wind events makes sense.

Furthermore, climate change means that rainfall in 1 hour can equal what used to occur over 24 hours or more, with flash floods ensuing. In such an environment, instead of our historic practice of getting rid of water as quickly as possible, it is better to slow it down and buffer the potential for flash flooding.

For me, the power outages are a metaphor for how we in Canadian society need to look at our infrastructure with a sense of long term vision. We really need to invest to upgrade utilities, transportation and drainage for the needs of the 21st century. This in no way takes away from the heroic efforts of Hydro workers over the holiday season. I’m simply surprised that attention has never been focused on the root cause and long term prevention.

In an era of political infighting and embarrassing city Mayors, I’m wondering where the leadership necessary to achieve this will come from?

A GO Train is stranded on flooded tracks in Toronto on Monday, July 8, 2013. THE CANADIAN PRESS/

[Book Review]: The Innovator’s Dilemma

The innovator’s dilemma by Clayton M. Christensen

Published by HarperBusiness
WorldCat • Read Online • LibraryThing • Google Books • BookFinder

This summer I took time to re-read an oft-overlooked volume that I believe to be the essential to anyone working in marketing and innovation. In this review, I’ll provide a few examples of why this book needs more attention, particularly here in Canada where we definitely need to up our game in marketing of innovation and technology.

Clayton Christensen, as Associate Professor of Business Administration at Harvard Business School, is a leading academic researcher on innovation. Yet, he still manages to provide practical and pragmatic strategies that real companies can use. And, most importantly, his theoretical groundwork is based on extensive, data intensive research over longer period of time with real companies and markets going through disruptive innovation.

The latter term is often thrown around lightly in technology company circles. A Disruptive technology (or innovation) typically has worse product performance in mainstream markets while having key features that interest fringe and merging markets. By contrast, sustaining technologies provide improved product performance (and often price) in mainstream markets.

The book covers real markets, including the various generations of disk drives starting with 14″ drives in the 1970’s to today’s 2.5″ (and smaller) drives. By studying hundreds of companies that emerged, thrived and failed over a 25 year period, some clear patterns emerge. Further examples across a broad range of markets, include he microprocessor market, the transition from cable diggers to hydraulic “backhoes”, accounting software and even the transition of industrial motor controllers from mechanical to electronic programmable models.

The key message of the book is that the playbook for normal (“sustaining”) technology innovation must be thrown away for disruptive technologies. Disruptive technologies break traditional rules in many, often counter-intuitive ways:

Financial – typically disruptive technologies are more expensive and have lower performance than existing products. This effect causes financial managers to kill many such innovations.
Marketing: the normal rule to “listen to your customers” must be thrown away – instead many educated guesses with repeated failures are the only path forward.
Organization: given the ability of normal strategies to reject disruptive innovations, such practices as heavyweight teams (which silo the team with more autonomy) and even spin-outs are the order of the day.

Entrepreneurial writings, not to mention my own experience, encourage us to celebrate failure. Beyond the power of learning by trial and error, The Innovator’s Dilemma, for the first time, provides an analytical framework as to why such failure is so critical in new markets.

One area where the book could provide more guidance is that of differentiating disruptive from sustaining technologies. Such discrimination is absolutely critical to ensure the right strategic approach to the new technology is adopted. Generally easy with the benefit of hindsight, such determination can be very tricky, and error prone, when first confronted with such new technologies.

This is a book that anyone working with products in fast moving markets needs to re-read regularly. It surprises me that, 15 years after publication, how few product marketers and senior executives appear to have benefited from the deep wisdom Christensen imparts.

17 Aug 2012

The Bun Reunion “AfterMath”

After welcoming people to the 050th Reunion of the ‘Bun and other 1970’s computing at University of Waterloo in mid-August 2012, I’ve gathered together a photo album, the brief presentation from the Gala and the many comments received outside of the earlier blog post.

Before the Gala, almost 100 photos were gathered which have grown to almost 250 contributed by various attendees. Enjoy browsing the memories.

: Dave conroy

: Sytem controller

: Card Reader

: Line Printer

: Removable Disc Driver

: Randall Howard

: Dave Buckingham

: Charles Forsyth @ Math/Unix

: Eric Manning

: Dave Martindale

: Robert Biddle

$24 Math Unix with toy$

$26 Math Unix 1$

: Mark Niemiec

: Jim Gardner

: Vic DiCiccio

: Dave Martindale

: Peter & Sylvia Raynham

: Wendy Nabert Williams

: Rohan Jayasekera

: Hide Tokuda & San-Qui Li

: Dave + Randall @ Mark Williams

: Alex White

: Randall @ MKS

: The Hacks @ Randall&Judy Wedding

$54b Math bldg$: Math Building

: Morven Gentleman

: Morven Gentleman

: Eric Manning

: Eric Manning

: Ciaran O'Donnell

: Michael Dillon

: Peter & Flaurie Stevens

: Rick Beach

: Rick Beach

: Brad Templeton

: Brad Templeton

: Brad Templeton

: Ian Chaprin

: Ron & Amy Hansen

: Jon Livesey

: Johan George

: Kelly Booth

: Mike Malcolm

: Ian! Allen

: Linda Carson

: Linda Carson

: Dan Dodge

: Dave Huron

: R Anne Smith

: Trevor J Tho,mpson

$00 Math Building$: Math Building

I’ve also included the brief presentation from the Gala on Saturday 18 August, 2012 in case anyone wants to see that:

Finally, there was a lively discussion via email, Facebook, Google+, LinkedIn and Twitter both from attendees and those who were unable to join us. The following is a summary of some of those reflections and comments:

Randall,

The first story that comes to mind is how we got the Bun in the first place.

In 1971, Eric Manning and myself as young faculty members felt that it was embarrassing that a university which wanted to pride itself on Computer Science did not have any time-sharing capability, as all the major Computer Science schools did.

At the time, the Faculty of Mathematics was paying roughly $29,000/month to IBM for a IBM 360/50, which was hardly used at all – it apparently had originally been intended for process control, but that never happened. (Perhaps the 360/50 had been obtained at the same time as the 360/75 – I never knew.) So Eric and I approached the dean with a proposal to see if those funds could be diverted to be spent instead on obtaining time-sharing service. The dean approved us proceeding to investigate the options.

The popular time-sharing machine of the day in universities was the DEC PDP-10, so we wired a spec to get one, but issued the RFP to all vendors. In the end, we received bids from IBM, Control Data, Univac, DEC, and Honeywell. IBM bid a 360/67 running TSS 360 at more than twice what we were paying for the 360/50, and at the time only the University of Michigan’s MTS software actually worked at all on the machine: the bid was easily dismissed. Control Data bid a CDC 6400 at above our budget, but at the time didn’t have working time-sharing software: again easily dismissed. Univac bid an 1106, again above our budget, and although its OS, Exec 8, had some nice aspects as a batch system, we had no awareness of time-sharing on it: so we dismissed it too. DEC bid a KA 10 almost exactly at our budget: this was what we originally wanted, so it made the short list. Honeywell bid the 6050 for $24000/month, notable savings for the Faculty, and since I had used GCOS III at Bell Labs, I knew that even if not ideal, it would be acceptable: again on the short list.

Announcing the short list had a dramatic effect. DEC was so sure that they would win that they revealed that, as was their common practice in that day, they had low-balled the bid, and a viable system was actually going to cost $32,000/month.

Honeywell instead sweetened their bid – more for the same money, and the opportunity for direct involvement with Honeywell’s engineering group in Phoenix. Whereas with DEC we would be perhaps thousandth university in line, and unlikely to have any special relationship, Honeywell only had three other university customers: MIT, who were engrossed with Multics; Dartmouth, who had built their own DTSS system; and the University of Kansas, who had no aspirations in software development – we would be their GCOS partner.

The consequence was there was no contest. The Faculty cancelled the 360/50 contract and accepted Honeywell’s bid. I agreed to take on the additional responsibility for running the new time-sharing system. The machine had already been warehoused in Toronto, so it was installed as soon as the machine room on the third floor could be prepared.

Morven (aka wmgentleman)

Hi Randall

Yes, all’s well here. I was mandatorily retired from UVic but continue to work on various projects for the Engineering Faculty, and a bit of consulting etc. Engineering has no end of interesting things to work on.
I’m very sorry that I can’t attend your Unix/Bun/CCNG celebration; the mark we made certainly should be celebrated!

I’m distressed about the crash & burn of Nortel and now RIM, and I certainly wish you well in keeping the tech sector alive and well.
Rocks, logs and banks alone do not a healthy economy make.

All the best

Eric

Randall,

Unfortunately I have to be in Seattle at that time. It does sound like a good time will be had. I would especially like to go to the Heidelberg again (which I did have the occasion to do in 2001 [or so]).

After Waterloo, I did time at BTL (in Denver, working on real-time systems) then wound up at Sun in charge of the Operating Systems and Networking group — putting me in charge of what was arguably the best set of UNIX people ever assembled. Had a number of other adventures after Sun, and finally decided to retire when the people I was hiring were more interested in how much money they could make than in what they would be doing. Guess I was spoiled by the Sun people I managed.

I have a “blog” updated quarterly for friends and family: http://bclodge.com/index.htm

Do look us up if you are ever in this area (Bozeman, MT). Some memories:

One day some malicious (and uncreative) person copied down a script that was known to crash UNIX by making it essentially unusable. It went something like:

while true
do
mkdir crash
cd crash
done

Some subset of the hacks (I forget which) spent a great deal of time trying to figure out how to undo the damage. The obvious things did not work. They finally decided to go to dinner and think about it. I stayed and thought of a way to fix the problem; I finished the fix just as they returned. They wanted to know how I did it. I never told them and am still holding the secret (it was a truly disgusting hack).

Anyhow, the hacks I most remember (other than yourself) were Ciaran O’Donnell (on LinkedIn), Dave Conroy, the underage Indian kid whose name escapes me at the moment, and one more Dave (Martindale?).

Some more stories:

Someone from Bell Labs came to give a talk about text to voice and gave a demo by logging in via phone modem to the Bell Labs computers. The hacks looked at the phone records and figured out how to log in to the BTL system. Suddenly our Math/UNIX system was getting all the latest new UNIX features before they were released (by means unbeknownst to me). The BTL people weren’t terribly happy when they found out, but they were happy to accept a guarantee it would stop.

We kept trying to use the IBM system to do printing with a connection to one of their channels (I think they were called). It would frequently stop working and someone would have to call the operator and say “restart channel 5” (or some other jargon). I had a meeting with the IBM staff to see if we could get the problem fixed. At that meeting I recall one of the staff was incredulous that our system did not reboot when they rebooted the IBM mainframe. Anyhow, they were reluctant to fix the problem so I told them I would fix it by buying a voice synthesizer (as demonstrated by BTL) and have our system call their operator to instruct them to “restart channel 5”. They fixed the problem.

The worst security problem I recall someone finding in the ‘Bun’ was to do an execute doubleword where the second word was another execute doubleword. Execute double word disabled interrupts — this was a way of

executing indivisible sequences of instructions. By chaining this way for exactly the right amount of time (1/60 second I think) and doing a system call as the last instruction, there would be a fault in the OS for disabling interrupts too long and the system would crash. I don’t know if anyone ever figured out a fix since this was essentially hardwired into the machine.

I assume there will be pictures, etc from the event….

Gary (aka grsager)

Richard Sexton

Richard Sexton: I still used the ‘bun for a few months when I moved to LA in 79 (x.25 ftw). I’d love to be there but can’t make it that day but I promise when there’s a similar event for math unix I will be there; that was the first (and I sometimes think only) decent computer I ever used.

When I worked with Dave Conroy summers at Teklogix, we worked for Ted Thorpe who was the Digital sales guy running around selling the same machine to six different universities just so they could sign for it at the shipping dock and get it on *this* years budget. Ted would then take the machine to the next school until Digital has actually made enough they could ship all the ones that had actually been ordered.

Stefan Vorkoetter: Wow! I remember using that machine in the 80s. It must have been kept alive for quite a while if it was installed 40 years ago.

Judy McMullan: It was decommissioned Apr 23, 1992
Brenda Parsons: The 6050 or the Level 66 or the DPS8 — wasn’t there a hardware change in there somewhere before ’92?

Jan Gray: Thanks for explaining the S.C. Johnson connection. I had no idea how the Unix culture came to Waterloo.

Check out Thinkage‘s GCOS expl catalog for real down-memory-lane fun: http://www.thinkage.ca/english/gcos/expl/masterindex.html

I was just a young twerp user, but I fondly remember the Telerays and particularly rmcrook/adv/hstar. As well as this dialog (approximate) :-

Sorry, colossal cave is closed now.
> WIZARD
Prove you’re a wizard? What’s the password?
> XXXXX
Foo, you are nothing but a charlatan.

c
.r
..a
…s
….h_

Random musings from the desk of Ciaran O’Donnell when he should be working

I would especially like to thank my dear friend Judy McMullan for organizing this wonderful reunion.

I am so glad to have gone to a University that was born the same year as me, that taught you Mathematics, that did not force you to program in Cobol or use an IBM-360, and that paid people like Reinaldo Braga to write a B compiler. It was nice to have L.J. Dickey teach you about APL in a world before Excel and to learn logic and geometry.

It was so nice to go to university, to not have to own a credit card or a car, to be able to wash floors at the co-op residence, and to pay tuition for the price of a 3-G iPad today. It was not so bad either not to get arrested for smoking pot or crashing the Honeywell main frame even though one was quite a nuisance, or to play politics on the Chevron.

It was so neat to be mentored by people like Ernie Chang and Jay Majithia. The University of Waterloo in the 1970s is an unsung place of great programming. I just have to look at what people like Ron Hansen accomplished designing a chess program or what David Conroy has become. As for myself, I have actually learned C++ and Java which proves that you can teach an old dog new tricks.

How things have changed. Back then, we kicked the Marxist-Leninists off the Chevron. Nowadays, communist officials from China can come to America and get a heroes welcome at a Los Angeles Lakers game. All I will say about my life since 1979 is that I have been in France is … “I KNOW NOTHING” like Sgt. Schultz from Hogan’s Heroes.

I am especially grateful to Steven C Johnson for having inspired me to get into compilers and to Sunil Saxena for having encouraged me to come to California.

There are a lot of fun people down here from Waterloo including myself, Peter Stevens, Rick Beach, Sanjay Rhadia, David Cheriton, Dave Conroy, Kent Peacock, Sunil Saxena, John Williamson, and a whole bunch of others.

Ciaran (aka cgodonnell)

Sadly, I am not going to make it. It was touch and go right to the end, but I have to go to DC to be a witness in an ITC dispute.

Lynn and I will try and sync with the group online on Saturday.

dgc

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